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Please find our full suite of policies below. If you have an issue or need to talk to our Clinical Lead about any of them, please book an appointment.

No.	Policy
PS-PO-001	Boundaries Policy for Counsellors, Facilitators, Volunteers and Staff
PS-PO-002	Supervision Policy and Procedure
PS-PO-003	Clear Desk Policy
PS-PO-004	Clinical Note-Keeping Policy
PS-PO-005	Data Protection, Confidentiality and Record Keeping Policy
PS-PO-006	Client Assessment Policy and Procedure
PS-PO-007	Placing Assessed Therapy Clients with Trainee Counsellors
PS-PO-008	Weekly / Fortnightly Therapy and Planned Ending
PS-PO-009	Suicide Risk, Follow Up and Client Safety Policy
PS-PO-010	Code of Conduct for Counsellors
PS-PO-011	Fire and Safety Plan / Fire Alarm Procedure
PS-PO-012	Service Provider Vetting Procedures.docx
PS-PO-013	Internal Complaints Policy
PS-PO-014	Clinical Decision-Making and Delegated Authority Policy
PS-PO-015	Personal Therapy for Trainees Whilst on Placement Policy
PS-PO-016	Safeguarding Policy
PS-PO-017	Medical Emergency Response Policy
PS-PO-018	Risk Assessment Policy
PS-PO-019	Grievance and Resolutions Policy
PS-PO-020	Human Resources Policy
PS-PO-021	Equal Opportunities Policy
PS-PO-022	Provision of Letters and Evidence Policy
PS-PO-023	Creating a Client Safety Plan Policy
PS-PO-024	Notice Board, Leaflet Displays and Display Boards Policy
PS-PO-025	Managing Inactive Volunteers
PS-PO-026	Volunteer Drinks Policy
PS-PO-027	Health and Safety Policy
PS-PO-028	Framework for Working with Risk
PS-PO-029	The Pride Shop Volunteer Behaviours – Code of Conduct
PS-PO-030	Good Practice Guide
PS-PO-031	Inclusive Language Around Substance/Drug Usage.
PS-PO-032	Making Payments for Low-Cost and PWYC Clients
PS-PO-033	Equal Opportunities Policy
PS-PO-034	External Complaints Policy
PS-PO-035	Client Endings
PS-PO-036	Counsellor Recruitment, Induction and Clinical Authorisation
PS-PO-037	Whistleblowing Policy
PS-PO-038	Serious Incident and Critical Incident Policy
PS-PO-039	Lone Working Policy for Service Providers

Book Appointment with Clinical Lead

Book an appointment with our Clinical Lead click here.

Contract links

Client: Low-Cost (online or in-person)

Client: PWYC (online or in-person)

Client: Free

Client Work Flow

IN-PERSON WORKFLOW: Here’s a standard version of our in-person client work flow (opens in a new tab) – including when to do Outcome Measures / Communications Contracting and other information collecting activities.

ONLINE: WORKFLOW Here’s a standard version of our online client work flow (opens in a new tab) – including when to do Outcome Measures / Communications Contracting and other information collecting activities.